Prices and payment
In the shop the prices are stated incl. VAT unless you choose otherwise. At the checkout, all information including VAT and the VAT are specified separately.
We reserve the right to change prices in circumstances that we do not control (such as currency fluctuations, increased purchase or manufacturing prices or increased VAT). In addition, we reserve the right to cancel orders where the goods are obviously incorrectly priced.
Payment terms are stated at checkout and are specified by payment method
Shipping terms according to the selected shipping method at checkout
Delivery methods, conditions and delivery time vary depending on the type of goods and country. For example, a specially ordered one may take longer to deliver than one that is in stock in connection with the order. Normal delivery time for wallpaper is between five days to three weeks.
In the event that the delivery of the goods is delayed from what has been agreed or from what can reasonably be assumed to be normal delivery time, we ask you to contact us as soon as possible. In this way we can quickly and easily investigate the cause of the delay.
We use different transport companies for delivery to you. Delays can occur in their delivery times. We are not responsible for the delivery time when the package is transferred to the transport company. We are happy to help you to determine the reason for any delay.
The delivery time is stated in the shopping cart under the respective shipping method. If a product has different delivery time, it is stated at the respective product.
We are not responsible for packages that have not been picked up within a reasonable time. We are also not responsible for any unpacked packages returned to us. Unclaimed
packages returned to us are shipped at your risk and you are responsible for the shipping cost. It is therefore important that you pick up a package even if you have regretted your purchase.
If you, as a customer, have failed to pick up the package, but want the item, you pay the shipping cost for the second shipment.
We always strive for our customers to be satisfied with the goods and services we provide. Therefore, we have the principle, in the first place, to resolve any disagreement by agreeing on a solution that benefits both parties. If we do not do this despite our efforts, we recommend that you contact the General Complaints Board (ARN) for an independent review. We follow ARN's recommendations.